SwoopBot is Lake-Sumter State College's friendly chatbot. SwoopBot is powered by Ocelot and is an intuitive tool that can answer general questions or access your account data to answer student-specific questions. For security purposes, you will be prompted to log in to your Lakehawk account when requesting information about your student account.
Here are some examples of questions you can ask:
Academic Advising
- What is my class schedule?
- Why am I on academic probation?
Financial Aid
- How can I see what the Financial Aid Office still needs from me?
- What is my financial aid offer?
Records
- What is my GPA?
- How do I know if the school has received my transcript?
Student Accounts
- What is my account balance?
- Why do I have a hold on my account?
SwoopBot is available 24/7.
To report an issue with SwoopBot, use the "SwoopBot" link in the Related Services/Offerings section on the right-hand side of this page.